We are committed to protecting your personal information and being transparent about the information we collect and process about you. The purpose of this policy is to give you a clear explanation about how we collect and process your personal information through your use of our website at www.vendini.com and its subdomains ("Website"), our applications ("Apps") where applicable, and any other services offered by Vendini (collectively, the "Services").
It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are collecting, storing, disclosing and using your personal information.
This policy explains:
For a PDF version of this policy, please click here.
"Personal information" is information that does or can be used to identify you, either alone (e.g. your name) or when combined with other information. Personal information does not include data where identifying features have been removed, e.g. anonymous data.
We collect your personal information in different ways, such as:
We may collect the following categories of personal information about you and share that information with our third-party service providers, as identified in the table below. Any information collected about you from our Services may be associated with other information that Vendini may have on you.
Category of data |
Examples of types of information we may collect
(including but not limited to) |
Category of service providers |
---|---|---|
Identity | First name, last name, date of birth, gender, photograph. |
Marketing and Advertising
Payment Processor |
Contact | Address, email address and telephone number. |
Marketing and Advertising
Client Relationship Manager Payment Processor |
Financial | Banking and partial credit card information. | Payment Processor |
Transaction | Purchases made, donations made, refunds requested and received, exchanges made. | Payment Processor |
Technical | Internet Protocol (IP) address, browsing behavior, the domain and host from which you access the Internet, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, the referring website address and other technology on the devices you use to access our website. | Analytics |
Profile | Photograph (if you have chosen to upload one), social profiles, your interests, preferences, feedback and survey responses. | Not shared with any third-party service provider |
Household | Links to relative patrons, if applicable. |
Marketing and Advertising
Payment Processor |
Usage | Information about your browsing behavior. | Analytics |
Marketing and Communications |
Your preferences in receiving marketing and other electronic communications from us.
This also includes any documentation we have created resulting from communications we have had with you in person and/or electronically. This information helps us manage our relationship with you and ensures you only receive communications from us that you have agreed to receive. |
Marketing and Advertising
Client Relationship Manager |
Sensitive | Your accessibility needs, if you choose to provide this information when purchasing from us. | Applicable Venue |
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal information but is not considered personal information under data protection laws as this information does not directly or indirectly identify you. For example, we may anonymize your Profile Data and aggregate your Profile Data with the profiles of other users for statistical analysis, trend analysis, and to improve our products, services and marketing activities. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this policy.
We collect personal information about you in the following ways:
Information you give usWe collect personal information you give us, such as your name, email address, postal address and telephone number, when you:
We may receive personal information about you from third parties, including but not limited to:
As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal information by using cookies and other similar technologies. For further details on cookies, see below.
We use your personal information in accordance with applicable data protection laws. Most commonly, we will use your personal information:
We have set out in the table below a description of how we may use your personal information, and which of the legal bases we rely on to do so. Where we rely on the basis of legitimate interest, we have also identified what our legitimate interests are.
Purpose | Type of personal information | Lawful basis for processing including basis of legitimate interest |
---|---|---|
To register you as a new subscriber. |
Identity
Contact |
Performance of a contract with you. |
To register your account with our Website or Apps. |
Identity
Contact Financial |
Performance of a contract with you.
Necessary for our legitimate interests to interact with you and service your inquiries. |
To process and deliver your purchases including:
(a) manage payments, fees and charges (b) collect and recover money owed to us |
Identity
Contact Financial Transaction |
Performance of a contract with you.
Necessary for our legitimate interests to recover debts due to us. |
To enforce our terms and conditions entered into with you e.g. collect and recover money owed to us.
To protect against or identify possible fraudulent transactions, and otherwise as may be reasonably needed to manage our business in connection with your transaction. |
Identity
Contact Financial Transaction |
Performance of a contract with you.
Necessary for our legitimate interest to protect our business, prevent fraud and enforce our terms and conditions. |
To publish any feedback, questions, comments and suggestions that you post on the Website or Apps, where applicable. |
Identity
Contact Profile |
Consent
Necessary for our legitimate interest to promote our services. |
To send you our newsletters and other marketing communications. |
Identity
Contact Profile Marketing and Communications |
Consent
Necessary for our legitimate interest to market our services. |
To notify you about changes to our terms and conditions or privacy policy and other administrative information. |
Identity
Contact Profile Marketing and Communications |
Performance of a contract with you.
Necessary to comply with a legal obligation. Necessary for our legitimate interest to ensure that any changes to our terms and policies are communicated to you. |
To enable you to complete a survey or take advantage of a promotion. |
Identity
Contact Profile Marketing and Communications |
Consent
Performance of a contract with you. Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business. |
For compliance with Vendini's legal and regulatory obligations. |
Identity
Contact Profile Usage Marketing and Communications Sensitive |
Necessary for compliance with our legal and regulatory obligations. |
To administer and protect our Services, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data. |
Identity
Usage Technical |
Necessary for our legitimate interests for running our business, provision of administration and IT services, network security; to prevent fraud; and in the context of a business reorganization or group restructuring exercise.
Necessary to comply with a legal obligation. |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. |
Identity
Contact Profile Usage Marketing and Communications Technical |
Necessary for our legitimate interests to study how customers use our products/services, to grow our business and to inform our marketing strategy. |
To use data analytics to improve our Services, marketing and communications with you, customer relationships and experiences. |
Contact
Technical Usage |
Necessary for our legitimate interests to create meaningful products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy. |
To make suggestions and recommendations to you about goods or services that may be of interest to you. |
Identity
Contact Technical Usage Profile |
Necessary for our legitimate interests to develop our products/services and grow our business. |
We aim to communicate with you about our Services in ways that you find relevant, timely, respectful, and never excessive. To do this, we may use your Identity, Contact, Technical, Profile and/or Marketing and Communications Data to send you newsletters that you have consented to receive.
We will provide you with an option to unsubscribe from receiving our direct marketing in every newsletter and marketing communication we send you. You can also contact us to help you update your email preferences (see Contacting Us section below).
As part of our service to you, we may contact you by email or telephone to provide essential information related to your account, purchase and visit.
We never monetize your personal information. As explained in this policy, we may disclose your personal information to our service providers who process data on our behalf and on our instructions. For example, your Financial Data is provided to Vendini's payment processor. Your personal information may also be provided to others who assist us with certain functions such as online queue management systems, transaction processing, website support and maintenance, promotional and marketing services, business and sales analysis.
We require all service providers respect the privacy of your personal information and to handle it in accordance with the law. We do not allow our service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
We may share your personal information with the following parties:
We do not monetize your personal information and we do not share your personal information except as described in this policy.
We do not target our Services to children. You must be 16 years of age to use this Website or any of our Services. We do not knowingly collect personal information from children under the age of 16.
The personal information we collect about you may be transferred outside of the jurisdiction in which you are situated and may become subject to the laws of the receiving jurisdiction, which may differ from the laws of your jurisdiction. Our data processing and storage locations include the United States and Canada. By using our Services, you consent to the transfer of your personal information outside of your jurisdiction for the purpose of storing your personal information or processing it.
For European Customers: Where your personal information is transferred to and stored in a country not determined by the European Commission as providing adequate levels of protection for personal information, we take steps to provide appropriate safeguards to protect your personal information, including:
In the absence of an adequacy decision or of appropriate safeguards as referenced above, we will only transfer personal data to a location outside the EEA where one of the following applies (as permitted under Article 49 of the GDPR)):
If you would like to learn more about our transfer practices, please contact us at privacy@vendini.com.
Vendini takes appropriate technical, physical and organizational security measures to protect personal information in our custody and control against unauthorized access, use, modification and disclosure, and accidental loss, destruction and damage. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is one hundred percent secure. Therefore, while we strive to use commercially acceptable means to protect personal information, we cannot guarantee its absolute security.
In addition, we aim to protect your personal information with all of our service providers by contractually requiring them to maintain adequate data security processes and by limiting them to process your personal information on our instructions only.
Your debit and credit card informationIf you use a credit or debit card to purchase from us or to make a donation, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). You can find more information about this by clicking here.
Our payment service provider will store your card details safely for use in future transactions. This is carried out in compliance with PCI-DSS and in a way where none of our staff members can see your full card number. We never store your 3 or 4-digit security code.
Third-party linksOur Website may contain links to other sites that Vendini does not own or operate. Except as provided in this privacy policy, we will not give any of your personal information to these third parties without your consent. We provide links to third-party websites as a convenience.
These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.
Internal data protection policiesVendini staff are prohibited from putting personal data on memory sticks or other such storage devices to protect against accidental loss.
Any Vendini staff member that has access to personal data on their mobile phones must ensure that their phone is password protected and that in the event of loss, that data can be deleted remotely.
All Vendini laptops are encrypted so that personal data cannot be accessed by third parties in the event of theft or loss.
Vendini has a policy in place to ensure that once an employee leaves the company, they no longer have access to personal data via any means including electronic.
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Depending on certain considerations such as your residence, you may have the following rights to your personal information:
You may exercise any of these rights by emailing us at privacy@vendini.com or by calling us toll-free at (800) 364-4265. Please also note the following:
This Website makes use of "cookies". Cookies are small data files commonly stored on your device when you browse and use websites. They help to make your online experience faster, and assist with things like personalization, reporting, and advertising. Cookies contain information allowing us to recognize when you are visiting this Website and to keep track of your preferences. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Cookies are stored in your computer's browser or on your hard disk and can then be retrieved by this Website.
We may also use "pixel tags," "web beacons," "clear GIFs" or similar means (individually or collectively "Pixel Tags") in connection with our services to collect usage, demographic and geographical location data. A Pixel Tag is an electronic image, often a single pixel, that is ordinarily not visible to users and may be associated with cookies on a user's hard drive. Pixel Tags allow us to count users who have visited certain pages of the Site, to deliver branded services and to help determine the effectiveness of promotional or advertising campaigns.
This Website uses two kinds of cookies:
We also use third-party advertising companies to target and show you advertisements when you visit this Website. These third-party advertisers may send "cookies" to your computer or other device to gather information about your preferences to provide you with advertising that is more likely to relate to your interests.
You can opt-out from our use of cookies that are not necessary. However, if you opt out of tracking, this may affect the quality of your browsing experience on our websites and the extent to which we can provide you with relevant and timely information.
To opt-out of tracking from Google's advertising services, go to: https://www.google.com/ads/preferences/
If you want to delete any cookies that have already been sent to your computer or personal device, please refer to your web browser's "Help" facility. In addition, most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the "Help" facility provided with your browser. Please note that if you disable cookies you may not be able to take advantage of some of this Website's interactive functionality.
Google AnalyticsThis website uses Google Analytics, a web analytics tool provided by Google, Inc. ("Google") that helps website owners understand how visitors engage with their website. We can view a variety of reports about how visitors interact with our Website so we can improve it. Google Analytics collects information anonymously. Google uses cookies, and IP addresses, and it reports website trends without identifying individual visitors. For more information related to Google Analytics, click here: http://www.google.com/analytics/learn/privacy.html You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-On. For information about and to install Google Analytics Opt-out Browser Add-on, click here: https://tools.google.com/dlpage/gaoptout?hl=en
Additionally, we use Google Analytics'doubleclick cookie for tracking aggregate and non-personally identifiable demographics and interests data. This website describes how it works and how the user can opt-out: https://support.google.com/adsense/answer/1348695.
Your privacy is important to us. We want to hear from you if you have any questions or concerns about our privacy practices. We hope we can resolve any query or concern you raise about our use of your information. If you have questions or concerns about our use of your personal information, please send an email with the details of your question or concern to privacy@vendini.com or call us toll-free at (800) 364-4265.
We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding your information that we cannot resolve with you directly. You have the right to complain to a supervisory authority in the jurisdiction where you work, normally live or where any alleged infringement of data protection laws occurred.
This privacy policy may change from time to time. Any changes will be posted on this page with an updated revision date. We will always communicate any changes to our patrons and supporters where we have accurate contact details and where they would expect to receive communications from Vendini.
This privacy policy was last updated on March 19, 2020.
We want to hear from you. We have appointed responsibility for overseeing questions related to this privacy policy to a data privacy team. If you have any questions about this policy or our privacy practices, you may contact us at privacy@vendini.com or call us toll-free at (800) 364-4265.