Help

How do electronic tickets work?

Upon completing your order, you will be prompted to download your tickets immediately. These tickets will be in PDF format, which you can open and view using the Adobe Acrobat Reader. Just print out these tickets and bring them with you to the event.

What if I don't have a program to view PDF files?

Don't worry: You can download Acrobat Reader for free at https://get.adobe.com/reader

I lost/deleted my tickets. What can I do?

If you lose your tickets, contact us immediately at ticketbuyersupport@vendini.com or (855) 444-4036. We can resend them to you.

I can't print my tickets. What now?

Make sure you have the newest version of the Acrobat Reader installed and that your printer is turned on and working properly. If you still can't print your tickets, contact us and we'll help you with your order. Or, you could contact the venue to see if they can change your tickets to will call, so that you can pick them up when you get there.

What if I or someone else makes copies of my ticket?

Only the first scan of the barcode on your ticket will be allowed entry into the event. If multiple copies show up, the venue reserves the right to request identification and/or refuse entry to any or all ticket holders. So keep your tickets in a safe place!

What if my tickets are stolen?

Contact us immediately at ticketbuyersupport@vendini.com or (855) 444-4036. Explain your situation, and we'll help you with your order.

What if I can't find a ticket?

If you can’t find your ticket information using the order search, contact us, and we’ll be happy to assist you.

How do I check out when I'm finished shopping?

When you're finished shopping, select “Checkout.” At this point, you can complete the order online using Amex, Visa, or MasterCard. If you have any problems with your order, please contact us.

Can I just email you my credit card information?

No. Many people feel safe sending credit card information in an email because they assume it's private. Unfortunately, any information included in an email is not secure, as it travels over the Internet on normal (unsecured) channels. So for your safety, we only take orders via our secure online ordering system.

Why are there service fees?

There are actually a lot of parties involved in making your event possible. For every ticket transaction, we have to pay a certain amount to our credit card processor. The small service fee that we charge on each ticket helps us with those bills and allows us to continue offering you the convenience of online ticket purchasing. But don't worry: We made sure that our fee is still less than the price of other, bigger competitors.

Who handles refunds?

The decision to allow refunds is made exclusively by the venue, artist, or promoter. Typically the face value of the ticket is refunded, but because the processing of the ticket order has already occurred, the service fee cannot be refunded. Tickets are never refunded unless otherwise approved by the venue, artist, or promoter.

How are cancellations, postponements, and artist or venue changes handled?

Occasionally events are cancelled by the promoter, artist, team, band, or venue. If you've already purchased your tickets online, you could potentially receive a refund for that event. Generally, all decisions are handled by the venue. Please note that service fees are not refunded even in the event of a cancellation.

Is your website secure?

Yes, our secure server software (SSL) is among the best software available today for ensuring secure transactions.

What if I need more specific information about the show?

We recommend calling the venue for information specific to the show or event. That includes the following types of questions:

• Can I use my phone instead of printing my ticket?
• What time do doors open?
• What are the age requirements and restrictions at a particular venue?

If you cannot locate the venue’s contact information, give us a call. We’re happy to help.

I've still got a question. How can I contact you?

You can give us a call at (855) 444-4036 from 9 AM - 9 PM EST (6 AM - 6 PM PST) on weekdays. You can also email us at ticketbuyersupport@vendini.com.